At elsafwastore, your satisfaction is our priority. Please read this Return & Refund Policy carefully before making a purchase.

📩 1. Returns

  • You may return products within 7 days of receiving them.

  • To be eligible, items must be unused, unopened, and in their original packaging and condition.

  • We do not accept returns for opened or used products.

  • Personalized or custom-made items are non-returnable.

📧 2. How to Initiate a Return

To request a return:

  1. Email us at info@elsafwastore.com or call/WhatsApp us at +21125506939.

  2. Provide your order number and the reason for return.

  3. Once approved, you will receive instructions for sending the item back.

đŸš« 3. International Orders

Currently, we do not accept international orders. However, we are working on making this option available soon.

🚚 4. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • If you cancel an order after it has been shipped, both the shipping and return costs will be deducted from your refund.

  • Only the cost of standard delivery is refundable. Additional charges for express shipping are non-refundable.

💰 5. Refunds

  • Refunds are issued within 14 days of receiving the returned goods or proof of return shipment.

  • Refunds will be processed to the original payment method.

  • If the returned item shows signs of use or damage, a deduction may be applied.

🔄 6. Cancellations

  • Orders may be cancelled before shipping for a full refund.

  • If an order has already been dispatched, cancellation is still possible, but shipping and return charges will apply.

đŸ› ïž 7. Faulty or Damaged Products

  • If you receive a defective or incorrect product, please contact us immediately.

  • Send proof (e.g., photos) via email to info@elsafwastore.com or WhatsApp +01125506939 within 48 hours of receiving your order.

 📌 Important Note

This Return & Refund Policy applies only to purchases made on our official website: elsafwastore.com.
For purchases made through third-party sellers (e.g., Amazon, Noon), please refer to their individual return policies.